Don’t let banks part you from your money

Thousands of bank customers are having their bank accounts suddenly closed and left with no access to money – often for months at a time. It is one of the most frequent complaints I get from Financial Times readers.  There is usually no warning that their bank is suspicious about a transaction. But they can be left without access to their monthly salary or any other money in their account. It comes as banks, both modern app-based ones and traditional ones with legacy technology, are worried that they may be accused of enabling money laundering or fraud.  Under the Proceeds […]

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A little more action needed on fraud

Every day I get messages from banks, which I do not have accounts with, mobile companies I have never dealt with and occasionally ones that I am a customer of. They have one thing in common. They are all fraudulent. Whether it is a warning from the UK’s biggest bank telling me of dodgy payments – three in the last week – or a mobile company that is going to cut off my phone because I have not paid they all want the same thing for me to press one on my keypad and then slowly to reveal my bank […]

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Frozen out and cashless

It is a nightmare of modern banking.  You want to pay a bill or withdraw cash and you find the bank has frozen all your accounts with no explanation. Frozen bank accounts are the subject I get more complaints about than any other.  Customers are left helpless unable to pay their regular bills or to get cash. More importantly they cannot find out why their accounts are frozen. The situation has become worse during the pandemic as bank staff are working from home or even been furloughed so there is no one to answer phones when customers try to find […]

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