News about the new train fare compensation for travellers if they are delayed more than 15 minutes will be met with muted joy. While it is very annoying to arrive in Victoria time after time 28 minutes late and therefore unable to get any compensation for the delay. The new extra level of delay compensation paying after 15 minutes will give just 25% of the single fare. And for those with season tickets they will first of all have to divide their annual cost by 464 and then divide that by four to get the level of their compensation. No […]
Tag: claiming compensation
So you want to make complaints about financial services? Yeah, right.
Financial services companies are still not dealing with customer complaints properly. Just look at the figures for complaints about financial services. The majority of those brought to the Financial Ombudsman decided in favour of the customer in the second half of 2013. Okay, so banks have allocated more than £20 billion to compensate the victims for the outrageous mis-selling of payment protection insurance, but customers are still having to exhaust the banks’ own complaints procedure before they can take their complaints to the Financial Ombudsman Service (FOS). Talk about making us jump through hoops! Financial services complaints Over the full […]
Hit by bad weather rail failures? Compensation letter
Record numbers of train journeys have been delayed or cancelled due to floods and strong winds. The problems are getting worse, with more rail failures and more lines affected every day. Network Rail, which runs and maintains Britain’s rail tracks, has agreed a new five year plan to get the trains running on time. But, in the meantime, if you can’t travel it is important that you claim compensation from the rail company who should have got you where you needed to get to. As you might expect each one has a different system. Any other approach would make it […]
Train pain
More trains cancelled! And on the same day that the rail companies detailed their inflation-busting price rises for next year. The average increase is 2.8% compared to the inflation rate of 2.1%. And, coincidentally, it was the same day that Southern Railway sent out vouchers to those who suffered appalling delays and cancellations due to storms and delays in October. Every passenger delayed by the cancellations should claim for the disruption. Monday December 23 saw many train lines closing down for hours and on Christmas Eve they still have not going again. The compensation paid for having no trains at […]